Frequently Asked Questions
To purchase items from the Sysco Specialty Products (SSP) web-store, your account is created during the Checkout process. During checkout there are sections to add your billing details and ship to information. Once this is entered you can proceed to place your order. This information will be saved for your next time you shop the many Sysco Specialty Products. To view your information and order history, please visit the My Account tab on the Sysco Specialty Products web-store.
A “Custom Project” is anything that requires a special design or functionality not available on the SSP Web-store. It can also be used to request any of the products with a different or unique logo. At GAP Promo our graphic designers create many unique products and displays in many different styles and materials. If you have a creative idea that you don’t see on the SSP Web-store take a moment and go to the “Custom Projects” tab on the main task-bar, share your idea and allow the GAP Team to Deliver in a Big Way!
All invoices will be billed at net 30. We accept Master Card, Visa, American Express for payment. Please contact us if you wish to pay by credit card.
An order can be cancelled within 48 hours of placing an order by calling Sysco customer service at 1-888-88-GOGAP (1-888-884-6426) or email GAPSysco@gappromo.com.
GAP Promo is a full service promotional company and we have access to many items and styles not seen on the SSP Web-store. Please refer to the Custom Projects tab or your welcome to call us at 1-888-88-GOGAP (1-888-884-6426) or email GAPSysco@gappromo.com.
If you are not satisfied with your order, please rest assured that we will take care of you. Most items are eligible for return within 30 days of purchase. Items must be in new condition and in original packaging. To return an item, please contact Cam Corey (Cam.Corey@gappromo.com) at 1-888-88-GOGAP (1-888-884-6426) to obtain a return authorization.
Orders are shipped via ground by major carriers to continental US addresses. If you need an order expedited or shipped internationally, please call 1-888-88-GOGAP (1-888-884-6426) and we will provide an estimate for you.